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Returns Policy

Warranty

We aimed to sell great products with warranty support where possible. All items come with 1 year warranty support.

Warranty is valid within Australia only. All item Accessories not cover by the warranty. For example if you buy a Car Alarm System most parts is covered by the warranty but the battery in the remotes are not cover by the warranty

Returns Policy

1. DOA (Dead on Arrival)
We will replace your item if it is found to be Dead on Arrival (DOA) within 14 days from the date of dispatch.
Any DOA's must be returned back to us within 14 days.

Our Customer Service member will provisionally determine whether the Product is DOA.
Where a Product is provisionally determined as DOA we will arrange to replace the Product.

2. Faulty after 14 days from the date of dispatch(Normal Warranty Condition)
Under Normal Warranty Condition, we will be repaired or replaced at our discretion with no charge for parts or labour.
Replacement of the Product or a part does not extend or restart the Warranty period.
For an item needs to be returned after the 14 days from the date of dispatch, return postage will be at the buyer's expense

For assistance with warranty and returns please email store@princess-trade.com.au
We will not accept the return of a product without approve from our Customer Service Team.
Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals,
documentation and registration that was delivered with the product.

Refunds Policy

• No refunds will be issued if the item arrives damaged , we will send a replacement.
• No refunds offered if you have changed your mind about the goods.
• No refunds are offered if the package not keep in brand new condition.
• No refunds are offered after 14 days.
• Shipping costs is non-refundable.